ACCOUNT MANAGER/CHEMICAL ENGINEERING

Managing customer accounts, built positive relationships with customers and grew account base within territory.

• Developed and implemented creative, cost effective programs which increased client retention rates compared to the prior year.
• Consulted with client after sales and contract signing to resolve problems and provide ongoing support.
• Increased sales volume by adding new business accounts in the kzn territory.
• Consistently working towards exceeding monthly sales by pursuing leads and expanding prospect list.
• Monitored market activity and quoted pricing to maintain healthy profit margins.
• Oversaw sales and chemical forecasting, goal setting, budgeting and performance reporting for all accounts.
• Negotiated prices, terms of sales, service agreements.
• Trained peers on internal systems supports and implementation plans.
• Built client relationships by acting as a liaison between the customer service and sales team.
• Effectively led a seasoned team of partner managers and account coordinators.
• Ensured safe and reliable operations through behavioral based safety.
• Analyzed and reported customer activity, business trends and areas of concern.

Initiate and close sales for a leading supplier of chemical solutions. Sell service renewals and expand customer base within the region. Build relationships with key decision makers and match customers with the right solutions for their needs.

• Responsible for financial customer site management.
• Delivered key performance indicators reports to customer.
• Supervised sales team on site.
• Interpreted daily, monthly results.
• Managed chemical inventory to ensure efficiency while managing the margins.
• Provided troubleshooting during process upset and ensure quick stabilization.
• Involved in equipment inspection – boilers, heat exchangers, and cooling towers.
• Developed process improvements to increase efficiency and productivity and presented to management for approval.
• contributed to operational improvements resulting in safe chemical handling
• Mitigated risks through the identification and improvement of process inefficiencies.
• Collaborated with purchasing department to reconcile invoices and facilitate payments.
• Optimized employee performance, output and morale through incentive programs.
• Prepared monthly reports, including payments and account reconciliations
• Suggested budgetary changes to increase company profits
• Contacted customers to collect outstanding payments.
• Cooperated with engineering, manufacturing and corporate accounting to verify that quality standards were met.
• Cooperated with engineering, manufacturing to ensure quality solutions are provided to the customer.
• Prepared reports and presentations.

• Responsible for water analysis.
• Ensured chemical inventory monitoring.
• Involved in equipment inspection – boilers, heat exchangers, and cooling towers.
• Evaluated systems according to predetermined checklist and noted issues.
• Assisted team members with troubleshooting and diagnostics.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Gained knowledge of standard equipment, including manufacturer repair guidelines.
• Gained extensive training on boilers and cooling towers operation.

Managed day to day water sampling and analysis. Issued daily reports and recommendations to the customer, built positive relationships with customers and grew credibility.

• Assisted team members with troubleshooting and diagnostics.
• Sampling, sample analysis
• Generating daily reports
• Chemical inventory monitoring and tank makeups
• Evaluated systems according to predetermined checklist and noted issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Gained knowledge of standard equipment, including manufacturer repair guidelines.

Supported the process engineering department with smooth refinery operations, monthly report writing and risk mitigation for process changes.

• Provided technical support for refinery utilities & energy conservation
• Provided technical support for Sulphur recovery, alkylation, hydroisomirization unit
• Involved in failure mode & effects analysis (fmea) facilitations
• Provided engineering technical support to operations & maintenance
• Involved in ensuring operating units sustainable, troubleshooting and process improvements by simulations, design changes & test runs.
• Involved in shutdown work scope development and process inspections to ensure conformance to standards.
• Involved in development of process units guidelines & operations training
• Compiled monthly reports & presentations of process units performance to senior process engineers
• Complied monthly reports on refinery emissions to the environmental department in order to comply with the legal requirements.
• Compiled monthly reports on the energy conservation in the refinery.

Chemical Engineering

Chemical Engineering

Economics, Supply Chain, Marketing , Entrepreurship , Business Law, Statistics and research in safety