Experienced Quality Professional with strong background in Lean & Six Sigma - CDCDP®
Short description
More than 25 years of global working experience with World Class Car Manufacturers, Automotive Parts Suppliers, Pharmaceutical and Chemical Industry, Consumer Electronics and Equipment Suppliers.
Leading companywide introduction programs of Lean Manufacturing and Six Sigma.
Supplier Development and Management.
Strong B2C and B2B experience in Global Customer Service, Claims and Warranty Management.
Global responsibilities in Service and Quality Management.
Expert in creating effective and efficient customer complaint handling processes.
Board member at Lean Leadership Institute
Experience
Project based contract work for various industries, large and small companies. Customers include companies like: GSK, Vincotte, Tenneco, Munters, Hydromation Mann&Hummel, Alnan.
Major projects/customers include:
- Tenneco (Sint-Truiden) Customer Quality Engineer
Managing the APQP and PPAP process for OEM customers. Handling customer complaints using the
8D-process for top clients like Porsche, Audi, VW, Seat, Skoda, Jaguar and LandRover.
- Munters Belgium (Dison) Global DC Quality Manager
Manage the Global Data Center Quality System. Multi-Site (US, EU & China) responsibility to ensure
introduction of global quality standards for the Data Center BU. Quality Responsibility from Order Intake, Engineering, Manufacturing over Installation to final Commissioning.
Managing the QMS transfers from Dison (B) to USA and China factories.
Coach the further implementation of the Munters Production System.
Ensure smooth transition from ISO9001:2008 to ISO9001:2015
- GlaxoSmithKline Biologicals (Wavre) Process Innovation Expert
Delivery/implementation of prioritized Process Innovation projects (lean and operational excellence), within and across platforms and R&D centers worldwide.
Responsible for ensuring that process innovation activities improve not only on compliance and quality but also operating efficiencies and productivity.
- Munters Belgium (Dison) Quality Manager
Manage the local Quality Department. Ensure ISO9001:2008 recertification and CE-marking of products
Coach the implementation of Munters Production System implementation (based on TPS).
- GlaxoSmithKline Biologicals (Rixensart) Continuous Improvement Mentor
Mentoring R&D development teams. Help the business deliver on the strategic lean initiatives (Reducing development lead time and improve organizational efficiency).
Developing the change agent to expert level to help deliver the Lean foundation elements.
Coaching the reorganization process of the TPSecondary Formulation department. From silo
organization to functional matrix organization.
Coaching the transformation workshops to improve departmental performance.
Mentoring Director and Managers in their Day to Day management of Scientists and Technicians.
- Alnan Aluminum Fabrication Company (Nanning – China) Quality Leader – 1Year Expat assignment
Implementing the quality management system in new 250.000Mt Aluminum Fabrication company (Casting, Extrusion, Hot&Cold Rolling).
Building the quality team, hiring quality engineers and quality inspectors (Total staff 86 persons).
Implementing quality management system according ISO9001:2008, IRIS, ISO/TS16949 and AS9100.
Providing Lean Manufacturing training: 5S, Spaghetti-diagramming & visual management.
Education
Masters in Engineering - Electro-Mechanics
Other
Certified Data Centre Design Professional