Strategy Consultant
Short description
Strategy Consultant with 9 years of experience. Primary expertise in Project Management, Digital Strategy & IT Service Management. Skilled in complex problem solving, presentations & coaching, agile methodologies, stakeholder management, financial modeling & big data. Client industries - Professional Services, Telecom, Automotive and Travel; MBA - EDHEC Business School.
Experience
? Led a team of 5 consultants to study new developments in chatbots & voice assistants and create a value proposition which would not only be unique to Amadeus but also pragmatic in its implementation and usage.
? Structured and analyzed high amounts of data collected through various surveys and interviews, facilitated meetings with cross-functional teams and derived a product strategy in tandem with the implementation roadmap.
? Acted as an engagement manager to partner with senior managers from Genpact, BNY Mellon, Credit Suisse and Column Technologies to identify the challenges related to IT Operations and/or project management in their respective organizations.
? As part of internal strategy consultant, designed and led the digital transformation programme for Vinsys, which involved shifting the business model and increasing the reach to the new markets and customer segments.
? Identified & prioritized multiple projects, coordinated and drove the deliverables among cross-functional teams for launching new products which resulted in a cumulative of over INR 50 million in revenues (€ 630K) per year with approx. 34% profit margin.
? Created long-term engagements and contracts with multiple clients through training their employees & representing Vinsys. Clients: IBM, ATOS, Volkswagen, Wipro CS, Vodafone, Genpact, Tetrapak, Cognizant, CompuCom, Crest.
? Fast tracked career - from Associate Consultant to Consultant in May 2017 and won Delivery Excellence Award for Q2 & Q3 2017.
? Functioned as a key contact person for the teams in Norway to manage multiple projects concurrently.
? To deliver the projects faster, implemented agile methodologies and coached teams averaging 7 members to be self-organizing which reduced development time by approx. 25% and boosted client satisfaction by 2 points each on transparency and communication.
? Using agile methodologies planned and managed multiple projects simultaneously.
? Led the NPS(Net Promoter Score) improvement program with the result of 7% improvement in SLA.
? Mentored a team of 5 technical analysts that resulted in top quartile team for the following review.
Ensured high levels of customer satisfaction by providing a timely and acceptable resolution to their network related queries.
Responsible for sales of the magazine and supported the execution of various aspects of print media.
Education
Global MBA from EDHEC Business School (34th in the world) in France
Degree: MBA